Your Rights, and the
Responsibilities Beside Them

Receive a copy of this charter and have it explained in a way you can understand.

Be treated with dignity, courtesy, and compassion, without discrimination.

Have your personal values, beliefs, cultural background, and individual needs respected during care.

Receive care in a safe environment and be protected from physical, verbal, or psychological abuse.

Receive appropriate care from qualified professionals working within their authorized scope of practice.

Know the name and role of the professionals involved in your care and request information about their qualifications, license, and scope of practice.

Receive information in clear language and ask for reasonable assistance with language or communication needs.

Receive understandable information about your assessment, diagnosis, treatment options, likely outcomes, follow-up care, and any significant or unexpected outcome.

Be told why a test, assessment, or treatment is recommended and who will perform it.

Receive an explanation of a proposed treatment or procedure, including its expected benefits, material risks, and reasonable alternatives, before giving consent.

Refuse a proposed treatment or withdraw consent, subject to applicable law, after being informed of the possible consequences.

Ask questions and participate in decisions and planning concerning your care.

Request the involvement of a family member, legal guardian, or support person where appropriate, subject to your wishes, confidentiality requirements, and applicable law.

Have your privacy respected during consultations and examinations. Where a physical examination is needed, you may ask about an appropriate chaperone.

Have your health information and records kept confidential, except where disclosure is required or permitted by law or necessary under applicable safety obligations.

Request access to your medical information and copies of relevant records and reports in accordance with applicable law.

Receive clear information about expected service charges before care begins and request an itemized bill.

Request a second clinical opinion without this adversely affecting your care.

Ask to change your treating professional or discuss care at another facility, subject to clinical needs and availability.

Receive an explanation of any significant delay, referral, or proposed transfer, including the reason, available alternatives, and any relevant arrangements or costs.

Choose whether to participate in research, teaching activities, or surveys. Photographs and audio or video recordings for purposes beyond your care require an appropriate explanation and consent. Declining participation will not reduce the standard of your care.

Receive compassionate attention to pain, emotional distress, and other vulnerabilities. Your dignity will be respected at every stage of care, including end-of-life circumstances where relevant.

Give feedback or make a complaint, learn how it will be handled, and raise concerns without this adversely affecting your care.

The facility must keep following up on a service it has started for as long as the patient’s condition requires it.

Patients must be told the prescribed quantities, side effects and how to use each medicine, and every procedure must be recorded in their file.

The patient has the right to know the likelihood of contracting other diseases or infecting others.

If informing the patient would harm them or their psychological state doesn’t allow it, the legal representative must be informed instead. The doctor may also be exempt from giving information in emergencies, or if the patient refuses it.

The patient should be told how urgently a proposed service is needed and about preventive services as well as treatments.

Family or a person the patient designated may be told if the patient’s condition seriously deteriorates, unless the patient previously forbade it.

The patient receives guidance suited to their age and understanding. Special care is expected for children, psychiatric patients, and the elderly.

Give accurate and complete information, to the best of your knowledge, about your symptoms, health history, medicines, allergies, and care received elsewhere.

Tell your care team about changes in your condition or any new concern affecting your safety or treatment.

Ask questions and tell us when you do not understand an explanation or instruction.

Work with your care team on the plan you agree to, and tell them if you cannot follow it or decide to stop. You retain your right to refuse treatment.

Treat staff, patients, and visitors with respect.

Respect other people’s privacy. Do not photograph or record anyone in the clinic without permission.

Follow the clinic’s reasonable safety and conduct rules.

Attend appointments on time and inform the clinic as early as possible if you need to change or cancel one, in line with the booking policy.

Provide the information needed for billing or insurance claims and pay charges for which you are responsible after the fees have been explained.

Where you act as a parent or legal guardian, provide the relevant information and documents and support the patient’s involvement in decisions in a way appropriate to their age and circumstances.

Respect the doctor’s independence in assessing and deciding treatment.

Follow the prescribed medicines and attend tests at their scheduled times.

Keep to the facility’s health rules and personal cleanliness.

Look after the facility’s property, buildings, and equipment.

Present the required ID and personal documents.

Sign a document if refusing treatment or leaving against medical advice. If they refuse to sign, the doctor and administrator record it.

The facility may involve the competent authorities if a patient breaches these duties.