Urgent Help, Prescriptions
and Referring a Patient
Camali Clinic is an outpatient service and does not operate an emergency or out-of-hours line. If a life is at risk, use the UAE emergency services. Everything else on this page, prescription renewals and referrals from another provider, is handled in clinic hours.
In an emergency
If someone’s life is in immediate danger, call 999
999 reaches police, ambulance and the emergency services across the UAE, at any hour. Use it if a person has harmed themselves, has taken an overdose, or is at immediate risk of doing either. If you can travel safely, the emergency department of your nearest hospital will see you without an appointment.
Camali Clinic is not a crisis service. We are an outpatient clinic with scheduled appointments, and our phone line is answered in clinic hours only. A message left with us outside those hours will not be read until the clinic reopens, so please do not use it, or any form on this website, to report an emergency.
During clinic hours, if you are an existing patient and something has changed urgently, call +971 (4) 276 6064 and say that it is urgent. The team will get you to the right clinician or tell you plainly that the situation needs an emergency service instead.
If you are worried about a child or a young person and it is not an emergency, say so when you call. We would far rather hear from you early than late.
Medication and renewal of prescriptions
Our Lead and Consultant Psychiatrist prescribes medication after a thorough assessment of a person’s behaviour and medical history. Camali Clinic follows a process called shared decision-making, which allows you and the clinicians together to decide what route of treatment is best.
Renewing a prescription. Please call the clinic at least a week in advance to request a renewal, and allow two to three working days’ lead time. Asking early is what keeps a treatment from being interrupted. A renewal requested on the last day of a supply may not be ready in time.
Making a referral
Camali Clinic is dedicated to working closely with other providers of mental health care in order to offer the highest quality mental health services for children, adolescents and adults. Our clinicians are available to assist referring providers and their patients with an array of services.
1.Decide what you are asking for
You may refer a person to the clinic in general, to a particular service, or to an individual specialist, for a consultation, an assessment or ongoing treatment. Naming the question makes the first appointment more useful than naming a diagnosis.
2.Name the clinician, if you have one in mind
Ask for that specialist by name when you call. Our clinicians are listed with their disciplines, languages and locations on the team pages, so a referrer can match a family to the right person before picking up the phone.
3.Call the clinic
Referrals are taken on +971 (4) 276 6064. The team will confirm availability, what the first appointment will cover and what the family should bring.
4.Send clinical detail through a clinical route
Reports, letters and records are not sent through this website. Agree a secure route with the team on the call. The website’s forms are built so they cannot receive patient health information at all.
What we need from you
A referral moves fastest when the first call carries the referral question, the person’s age, the languages they are comfortable in, and whether a particular location suits them. We have services at Dubai Healthcare City for children and for adults, and at Jumeirah Lake Towers.
If a school, an insurer or an examination body needs a report as an outcome, tell us before the first appointment: their requirements shape which clinician sees the person and what the assessment has to cover.
Referring for an assessment rather than for treatment? The assessment pathways page sets out what each type of assessment examines, and the team will confirm which one fits your question.